Frequently asked questions

 Where do you ship from?

We ship from our cooperated warehouses & factories in the USA and China. So expect your items to be shipped separately (if you order more than one item) as different factories specialize in different manufacturing areas.

How long does it take for my goods to arrive?

It usually takes 7 - 10 business days for all orders to arrive and a maximum of 12 business days. Delivery times vary from product to product; based on demand and shipping location

How long does it take to get a tracking number?

It usually takes between 2 - 3 business days.

Do I get a confirmation number when I place my order?

Yes, all customers receive an order number after placing their orders.

How can I pay?

We accept all major credit cards: Visa, Mastercard, Discover, Amex and even Paypal.

Do I need to have an account to order?

No, you can also place an order as a guest. But, there are some perks if you have an account with us:

  •  Quick checkout process
  •  Easily view your order status and order history
  • Receive updates detailing our new releases and special promotions

CAN I CHANGE OR CANCEL MY ORDER AFTER PLACING IT?

We process orders quickly, so changes or cancellations must be requested as soon as possible by emailing support@primedealpicks.com. Once an order has been dispatched we are unable to make changes, but you can return it once it arrives.

WHAT IF MY ITEM ARRIVES DAMAGED OR DEFECTIVE?

We're sorry to hear that. Please email us at support@primedealpicks.com within 30 days of delivery with your order number and a photo of the issue. We will send a replacement or issue a full refund , no need to return the item

DO YOU OFFER FREE SHIPPING?

We offer free shipping on orders over a set threshold, which is displayed at checkout. Standard shipping rates apply to orders below that amount and vary by destination.

DO YOU SHIP INTERNATIONALLY?

Yes, we ship to most countries worldwide. Available shipping destinations and rates are shown at checkout based on your delivery address.

HOW DO I CONTACT CUSTOMER SUPPORT?

You can reach us anytime at support@primedealpicks.com. We aim to respond to all enquiries within 1–2 business days

ARE YOUR PRODUCTS SAFE AND TESTED?

Yes. Every product we carry is sourced from reputable suppliers and reviewed for quality before being listed in our store. We only sell products we would confidently use ourselves