Shipping Policy

Last updated: January 20, 2026

At Prime Deals, we work hard to get your order to you as quickly and reliably as possible. Please read our Shipping Policy below to understand how we handle processing, dispatch, delivery, and anything else related to getting your products to your door.

If you have any questions about your order, please contact us at support@primedealpicks.com and we will be happy to help.

Order Processing Time

All orders are processed within 1–3 business days of being placed, excluding weekends and public holidays. During peak periods (such as sales events or holidays), processing may take slightly longer. You will receive an order confirmation email immediately after placing your order, and a second email with your tracking information once your order has been dispatched.

Please ensure your shipping address is correct at the time of checkout. We are unable to make address changes once an order has been dispatched.

Shipping Destinations

We ship to most countries worldwide. Available destinations and applicable shipping rates are displayed at checkout based on your delivery address. If your country is not listed at checkout, please contact us and we will do our best to accommodate your order.

Estimated Delivery Times

Delivery times vary depending on your location and the shipping method selected at checkout. The estimates below are provided as a guide only and are not guaranteed:

  • United States: 7–15 business days
  • United Kingdom: 8–16 business days
  • Europe: 8–18 business days
  • Canada & Australia: 10–20 business days
  • Rest of World: 12–25 business days

Delivery times begin from the date your order is dispatched, not from the date it is placed. Actual delivery times may be affected by carrier delays, customs processing, public holidays, or other factors outside our control.

Shipping Rates

Shipping rates are calculated at checkout based on your delivery address and the total weight of your order. We offer the following general rate structure:

  • Free standard shipping on all orders over a qualifying threshold (displayed at checkout).
  • Standard shipping fee applied to orders below the free shipping threshold.

The applicable rate for your order will always be shown clearly before you complete your purchase.

Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your package. Tracking information may take up to 2–5 business days to become active after your order is shipped, depending on the carrier.

You can also track your order at any time by logging into your Prime Deals account or by contacting us at support@primedealpicks.com with your order number.

Where We Ship From

We ship from fulfillment centers located in the United States and Asia, depending on the product and your delivery location. We always dispatch from the location that allows for the fastest and most reliable delivery to you. In some cases, if you order multiple items, they may be shipped separately and arrive at different times. You will receive individual tracking information for each shipment.

Customs, Duties, and Import Taxes

For international orders, your package may be subject to customs duties, import taxes, or handling fees upon arrival in your country. These charges are determined by your local customs authority and are entirely the responsibility of the customer. Prime Deals has no control over these fees and is unable to predict or cover their cost.

We recommend checking your country's import regulations before placing an order. Refusals or delays caused by customs processing are outside our control and we cannot be held liable for any resulting delays or additional costs.

Lost or Delayed Packages

If your tracking information shows that your order has not moved for an extended period, or if your estimated delivery window has passed without delivery, please contact us at support@primedealpicks.com. We will investigate with the carrier on your behalf and work to find a resolution as quickly as possible.

Please allow the full estimated delivery window to pass before reaching out, as packages occasionally experience short delays in transit without any update to tracking information.

Incorrect or Incomplete Addresses

It is the customer's responsibility to provide a complete and accurate shipping address at checkout. Prime Deals is not responsible for orders that are delayed, undelivered, or returned due to an incorrect or incomplete address provided by the customer. If a package is returned to us due to an address error, we will contact you to arrange re-shipment. Additional shipping fees may apply.

Damaged in Transit

In the rare event that your order arrives damaged, please contact us within 30 days of delivery at support@primedealpicks.com with your order number and clear photos of the damaged item and packaging. We will arrange a replacement or full refund at no additional cost to you.

Contact Us

If you have any questions about our Shipping Policy or need an update on your order, please get in touch:

Prime Deals
5900 Balcones Dr
Austin, TX 78731
United States
support@primedealpicks.com